For any issues or questions that you have, you can contact Partner Care 24/7. You can either write to us here, or call us here
In all cities in the UK (except London) cancellation fees are charged as follows, depending on the category. Please note that these are inclusive of VAT: Comfort – £5 Black Cab – £5 Comfort XL – £6
Selfie Authentication Terms and FAQs Do’s and Don’ts – Tips for Selfie Verification
There is no change to the onboarding process. If you have an EV vehicle we will pick this up from the documents you provide and you will be automatically enrolled in the category.
No. You will be automatically enrolled from the launch date.
You can see on the ride acceptance screen what category the rider has booked you under. You can also see a breakdown of your rides and earnings in the earnings section of your app.
Yes, and you will be automatically enrolled for the category for the launch.
Please call Partner Care who will be able to help you
All drivers licensed by TFL with a pure 100% electric vehicle will be eligible for the Ola EV Category
Only 100% electric vehicles are included. Hybrid vehicles are not eligible