How much are cancellation fees?

In all cities in the UK (except London) cancellation fees are charged as follows, depending on the category. Please note that these are inclusive of VAT: Comfort – £5 Black Cab – £5 Comfort XL – £6

Selfie Auth Support

Selfie Authentication Terms and FAQs Do’s and Don’ts – Tips for Selfie Verification

How do new EV drivers onboard onto Ola?

There is no change to the onboarding process. If you have an EV vehicle we will pick this up from the documents you provide and you will be automatically enrolled in the category.

How do I see which bookings are EV bookings?

You can see on the ride acceptance screen what category the rider has booked you under. You can also see a breakdown of your rides and earnings in the earnings section of your app.

Who can be an EV Driver?

All drivers licensed by TFL with a pure 100% electric vehicle will be eligible for the Ola EV Category