How do I dispute a cancellation Fee?


If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click ‘Your Rides’ in the Ola app menu and follow the steps below:

– Select the disputed ride.

– Tap the ‘Support’ button.

– Select ‘Charged Cancellation Fee Incorrectly’ from the listed issues.

– Tell us more about your problem and click send. We’ll look into it and get back to you as soon as possible.