How does your cancellation fee work?

Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach a pick-up location. You may be charged a cancellation fee if your booking request is cancelled 3 minutes or later after a driver accepts the booking request or if the driver has already arrived at the pick-up location. We may also charge a cancellation fee may if a driver cancels the booking after waiting at your pick-up location for more than 5 minutes. However, we won’t charge a cancellation fee if the driver is delayed in reaching the pick-up location by more than 5 minutes from the shown ETA. Please note – Cancellation fee amount and free cancellation time frame may vary depending on your city and the cab category selected. For taxis, local council hackney carriage rates may apply. Cancellation fee if charged will be taken from your normal payment card at the time of cancellation.