How does your cancellation fee work?


We strive to provide you the best ride. But, if you decide you don’t want it, you can cancel your ride within 2 minutes of a driver accepting your ride, to avoid being charged a cancellation fee.

Also, if the driver has reached your pickup location and waited for more than 8 mins for your arrival before cancelling the ride, you will be charged a cancellation fee to compensate for the driver’s efforts.

Cancellation fee of £10 will be charged for rides booked from airports (other than London City Airport) and £6 for all other cancellations.