We strive to provide you with the best ride. But if you decide you don’t want it, you can cancel your ride within 2 minutes of Ola accepting your booking request, to avoid being charged a cancellation fee. After 2 minutes you may be charged a cancellation fee to compensate the driver for their efforts.
Similarly, if your driver has waited for 8 minutes or more after arriving at your pickup location and you have not yet arrived, you will be charged a cancellation fee.
Cancellation fees vary by category and pickup location:
Category | Standard Cancellation Fee | Airport Cancellation Fee (excluding London City) |
Comfort | £7.50 | £12.00 |
EV | £7.50 | £12.00 |
Comfort XL | £10.00 | £12.00 |
Exec | £10.00 | £12.00 |