How do I start the assessment tests?

To start the tests you need to have uploaded all of your driver documents and had them approved. You can then log back into your driver portal at olaride.uk/drivers and you will see all of the assessments that you need to take, along with their status. Please be aware that there can be up to […]

What if I fail the assessment tests?

You will not be able to start with us for now. However, we will continue to help you improve your skills – you will be welcome to retry after 1-2 months. The DriveTech e-learning modules will remain available for you in the meantime.

What are Ola’s safety standards?

Your safety and comfort are extremely important to us. We have strong safety measures in place like- – We mask your mobile number at the driver’s end to ensure your privacy. – You can choose to alert your emergency contacts or call the police immediately using the Emergency button in the app. – You can […]

How do I tell you about a safety concern?

Your safety and comfort are our top priority. We have strong safety features and policies in place to make your ride safe, comfortable and reliable. If you have any concerns regarding your safety, please let us know and we will look into it immediately.

I referred my friend, why didn’t I receive my referral bonus?

You may not receive a referral bonus if: – You don’t have access to Ola’s referral program – Your friend didn’t use your referral code while signing up – Your friend took their first ride with Ola more than 90 days of signing up – Your friend signed up using an older version of the […]

Why can’t I see my referral code?

You can find your unique referral code under Refer & Earn in the Ola app. If you can’t see your referral code in Refer & Earn, it may be because: – You’re not eligible for Ola’s referral program – You’re using an older version of the Ola app – You’ve created multiple accounts on the […]