How do I refer my friends to Ola?

Refer friends and family to Ola by sharing your referral code: – Go to Refer & Earn in the app to find your referral code – Share your referral code using WhatsApp, Messenger, SMS, Email, Twitter or Facebook directly from the app You can also share your referral code over the phone or in person. […]

Are there any terms & conditions regarding referrals?

– Your Referral code must be entered during sign up and cannot be entered later. – Referral will only be successful if your friend has never signed up or taken a ride with Ola before. – Each referral bonus must be used with one month of the date received. – Any referral bonuses remaining after […]

What is Refer & Earn?

Refer & Earn is Ola’s referral program that allows you to earn a bonus when you successfully introduce friends and family to Ola. All you need to do is to share your unique referral code with others. When they sign up to Ola using your code and take their first ride, you’ll receive a bonus. […]

How do I change my password?

You can change your Ola account password from your app. All you need to do:- – Go to your Ola app menu to view your name and mobile number. – Tap your name to visit Profiles & Settings. – Tap on Password to change the password. You’ll be asked to enter your current password before […]

How do I reset my password?

To reset your password: – Click on Forgot Password? link on the screen to reset your password. – We’ll send a password reset link to your registered email ID. Use the link to reset your password. – On the ‘Set password’ screen, enter a new password. Note- Your new password should be a minimum of […]

Can I login with a password?

You will be able to log in to your Ola account with password only if you have already setup password for your Ola account. Alternately, you can choose to log in to your Ola account using our ‘Login with OTP’ option. To Log in with a password, all you need to do is:- – Enter […]

How do I make a payment with credit or debit card?

You can pay for your Ola ride using your Credit/Debit card. Here’s how to add a card to your Ola account to pay for the ride. – Select Payments from the Ola app menu. – Click on Add a Credit/ Debit card. – Enter your card details and click Save Card. Once you have successfully […]

How do I dispute a cancellation fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click Your Rides in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the Support button. – Select Charged Cancellation Fee Incorrectly from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

We strive to provide you with the best ride. But if you decide you don’t want it, you can cancel your ride within 2 minutes of Ola accepting your booking request, to avoid being charged a cancellation fee. After 2 minutes you may be charged a cancellation fee to compensate the driver for their efforts. […]