When the rider cancels, you get a cancellation fee if: -You are en-route to the pickup location -It happens more than 3 mins after you had accepted the ride -You were heading towards the pickup location and were on track to arrive no more than 5 minutes later than the estimated time of arrival shown to you on your app at the time of acceptance. Alternatively: -The rider cancels after you have arrived at the pickup location -You arrived no more than 5 minutes after the estimated arrival time shown on your app at the time of acceptance. When you cancel, you get a cancellation fee if: -You arrived at the pickup location no more than 5 minutes after the estimated time of arrival shown on your app when you accepted the booking -You waited for at least 5 min after you had reached the pickup location after tapping the ‘Reached Pickup’ button (indicated by the countdown timer within the app) You will not get a cancellation fee if: -The cancellation takes place within the first 3 minutes after your acceptance -You’re running more than 5 minutes late to the pickup location -You reach the pickup location more than 5 minutes after the original ETA N.B. Please note that Ola’s commission applies to the cancellation fee. Cancellation fee amount can vary by city and car type.