How we process your data
Last Updated: 23rd July 2021.This document details the personal data we may process, the manner in which we process it, and our legal bases for processing.
What data do we process
For an overview of the personal data we collect, the sources, how we use it and who we provide it to, please see our Privacy Policy. A detailed list of the personal data that we may collect from time to time is as below:If you are a customer:
Personal Data |
Name |
E-mail address |
Phone number |
Username |
Password |
Address |
Pin code |
Location |
Pickup/drop location (address string) |
Favourite locations (address string) |
Name, phone number and e-mail address of emergency contacts |
Referer and referee coupon details |
Token |
API keys |
IP address |
One-time password |
Device details (IMEI number, brand, model and version number) |
Frequency and time of usage site/application/services |
Payment modes |
Derived pickup locations |
Vehicle or ride category preference |
Historical driver preference |
Cancellation history |
Fraud probability score |
Interaction history with customer care |
Discounts/offers applied |
Personal Data |
Name |
E-mail address |
Phone number |
Username |
Password |
Address |
Pin code |
Location |
Pickup/drop location (address string) |
Favourite locations (address string) |
Name, phone number and e-mail address of emergency contacts |
Referer and referee coupon details |
Token |
API keys |
IP address |
One-time password |
Device details (IMEI number, brand, model and version number) |
Driving Licence number and details |
Vehicle registration number and details |
VAT registration details |
Chasis number |
Device mobile number |
Gender |
Date of birth |
Partner go-to location (address string) |
Badge number |
Partner lead phone number |
Lead vehicle number |
Referrer phone number |
Referrer vehicle number |
Primary address |
Salutation |
Fathers name |
Cheque addresses |
Bank address from partner bank account details |
Bank name from partner bank account details |
Branch name from partner bank account details |
Billing address street |
Ola point agent phone number |
Ola point agent email |
Ola point agent coupon code |
Ola point guest phone number |
Coupon code |
Referral code |
Caller number |
Receiver number |
Registered number |
Agent email |
Partner incoming phone |
Partner email |
Customer email |
Distance travelled |
Login time |
Customer transactions |
Discounts/offers applied |
Rating history |
Earning profile |
Booking cancellation history |
Booking acceptance history |
Distance from user |
Home location preference |
Payment method preference |
Fuel type of the car |
Lease details of vehicle |
Car maintenance history |
Proximity to customer |
Fraud probability score |
Interaction history with customer care |
Frequency and time of usage site/application/services |
Selfie Image |
Profile Image |
- in connection with transport-related services by:
- providing user’s and driver’s personal data (including current location, photograph, ratings and vehicle information) to each other in connection with the arrangement of specific transport-related services and to facilitate communications between drivers and users; and
- using your location data to record and verify trip and payment information if you provide or procure transport-related services using our services or are logged onto our website or application;
- to store your data and retrieve as necessary to provide you with our services. We currently store all personal data in secure servers provided by Amazon Web Services, which are based in Singapore and the United States of America;
- to process and facilitate your payment for goods and services, including as required by law;
- for direct marketing. We will also share your personal information to OLA group entities for the purpose of direct marketing;
- for third-party advertising;
- for automated processing and data profiling (See section titled ‘Automated decision making and profiling’ below);
- for verification of your identity;
- to develop insights about you or to personalise your offerings or experience in using our services or services of our third party business partners, including drivers;
- for research and development or to improve goods and services, for example in connection with safety and security and preventing fraud;
- where you are involved in providing transport-related services, for any purposes reasonably connected with your application and our assessment of your application, including identification, document verification, driving history, criminal history and background checks (including verification of health information and to verify whether you are a driver eligible to provide private hire vehicle services or taxi service) and other manual processing checks regarding the verification of drivers and vehicles. We will use and may also disclose to our affiliates and third-party partners your personal information to verify your vehicle and licence details, set up your account and also contact you regarding your process. This includes sending you communications from time to time to remind you complete your application if it is incomplete or if we need more information from you;
- provide any additional services or categories of services for you, for example to enable accessibility features and fulfil your preferences regarding communications from us or with the riders and drivers.
- in collaboration with certain third party business partners, where certain aspects of the processing is completed by the third party and personal information they collect about you is transferred to us in order to provide you Services as promised to you by that third party;
- to assist in dispute resolution, investigating complaints and in enquiries and support;
- for incidental or other purposes related to the provision of goods and services to you or the purposes referred to above. For example, we may disclose your personal data within the OLA group for OLA group’s internal operational purposes (including to help us provide our goods and services, troubleshoot software bugs, address operational matters, test and research, and monitor and improve our goods and services), to service providers who assist us in our day-to ay business operations and as part of buying or selling businesses;
- where you have requested us for your personal data to be processed, such as any human intervention in automated decision making, fulfilment of any subject rights requests, requests placed with our customer care; or any other information or action requested by you; and
- as required or permitted by law, court order and any government, law enforcement or other regulatory body.
- the processing is necessary for providing our products and services in accordance with our terms of service and that the processing is carried out in our legitimate interests;
- the processing is necessary for the purpose of entering into or performance of a contract between you and us;
- the processing is required and/or authorized under applicable law;
- we have taken you consent where necessary.
- Allocation of Vehicles, Route Determination, Pricing, Offers and Communications
- customer data such as frequency and time of usage of our site/application/services, payment modes, pickup and destination area, derived pickup locations, vehicle category preference, device information, gender, age, historical driver preference, cancellation history, fraud probability score and/or interaction history with customer care; and
- driver data such as rating history, earning profile, booking cancellation history, booking acceptance history, distance from user, home location preference, payment method preference, fuel type of the car, leasing car, car maintenance history, proximity to customer, fraud probability score, and/or interaction history with customer care,
- Safety and Security
- Device Information
- Performance and Reliability of Users