Keeping on top of your registered keeper documents for Ola is easy. You simply need to upload a photographed version of your logbook into the app, ensuring it meets Ola’s upload requirements.
Updating your V5c in the app
- Open the Ola driver app
- Enter My Profile > Documents > Car documents > Vehicle logbook
- Upload your document
|Acceptable V5c versions||Pre-qualifying upload requirements|
Your logbook upload file must meet the prerequisites in the table above. If it doesn’t, you will need to upload a new logbook image file that fits the above criteria.
If your vehicle is leased
*The details we need from you to verify your logbook and keeper slip are slightly different if your vehicle is leased. You’ll still need to meet the pre-qualifying conditions in the table above to upload your document, but the information for these details will likely refer to your Lease company.
For example, the driver’s name on the V5c is likely to read ‘Europcar’ if you have entered a leasing agreement with Europcar. They would also be listed as the registered owner and keeper of the vehicle on the logbook for tax purposes.
If you don’t have your V5c
You may have misplaced your V5c logbook, or be waiting for it to arrive after recently purchasing your car.
Replacing your V5c
If you need to replace your logbook apply for a new vehicle registration form (V62) immediately. There is a processing fee of £25 to pay. We strongly recommend you apply for the V62 by phone, as you are likely to receive the document within five working days. Requesting a replacement V62 by post may take up to six weeks.
Waiting on V5c due to vehicle purchase
If you bought your car within the past four weeks, you may still be waiting for your V5c to arrive. In the meantime, we’ll need to see the green New Keeper Slip provided to you by the seller. The slip should include the vehicle’s make, model, reg number, and date of first registration.
|Acceptable New Keeper slip versions||Pre-qualifying upload requirements|