How do I dispute a cancellation Fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click ‘Your Rides’ in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the ‘Support’ button. – Select ‘Charged Cancellation Fee Incorrectly’ from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

We strive to provide you with the best ride. But if you decide you don’t want it, you can cancel your ride within 2 minutes of Ola accepting your booking request, to avoid being charged a cancellation fee. After 2 minutes you may be charged a cancellation fee to compensate the driver for their efforts. […]