How do I dispute a cancellation Fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click ‘Your Rides’ in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the ‘Support’ button. – Select ‘Charged Cancellation Fee Incorrectly’ from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

We strive to provide you the best ride. But, if you decide you don’t want it, you can cancel your ride within 2 minutes of a driver accepting your ride, to avoid being charged a cancellation fee. Also, if the driver has reached your pickup location and waited for more than 8 mins for your […]