What if I miss my appointment?

When appointments are missed you will have the opportunity to reschedule it within a 24 hour period for the next day. If an appointment is missed by less than 24 hrs you will not be off-roaded but downgraded from the Ola Pro category temporarily. If you have 3 cumulative instances of missed appointments, you will […]

How do I book my professional cleaning visit?

Once you register your interest via email the London Ops team will call you directly to arrange an installation appointment at one of the cleaning centres. This is likely to be one of the following addresses: Simple Self Drive, Simplex House, Freshwater Rd., Romford, RM8 1RX (open Mon-Fri, 9.30a.m. to 5p.m.) Business Design Centre, Angel, […]

What happens if I fail my temperature check?

If at any point Your temperature registers You as having a fever as defined by the NHS guidance then You will be deemed unfit to drive. You will be temporarily off-roaded from Ola for a minimum of 7 days and advised to self isolate as per Uk Government guidance. After 7 days Ola will contact […]

How many passengers can/should I take in an Ola Pro?

This is at your discretion, up to the number of passengers your vehicle will legally carry. Of course, Ola Pro’s hygiene partition is only effective when positioned between yourself and your passenger(s). Passengers sitting in the front seat will not get the benefit of this device. You may also wish to maintain this barrier between […]

Will I only get Ola Pro bookings?

No, Ola may also send you Comfort rides whilst you are driving on Ola Pro to cover demand. You must still follow all of the Ola Pro protocols irrespective of the category of the ride.