What are Ola’s safety standards?

Your safety and comfort are extremely important to us. We have strong safety measures in place like- – We mask your mobile number at the driver’s end to ensure your privacy. – You can choose to alert your emergency contacts or call the police immediately using the Emergency button in the app. – You can […]

How do I tell you about a safety concern?

Your safety and comfort are our top priority. We have strong safety features and policies in place to make your ride safe, comfortable and reliable. If you have any concerns regarding your safety, please let us know and we will look into it immediately.

I referred my friend, why didn’t I receive my referral bonus?

You may not receive a referral bonus if: – You don’t have access to Ola’s referral program – Your friend didn’t use your referral code while signing up – Your friend took their first ride with Ola more than 90 days of signing up – Your friend signed up using an older version of the […]

Why can’t I see my referral code?

You can find your unique referral code under Refer & Earn in the Ola app. If you can’t see your referral code in Refer & Earn, it may be because: – You’re not eligible for Ola’s referral program – You’re using an older version of the Ola app – You’ve created multiple accounts on the […]

Where can I find my referral bonus?

Your referral bonuses can be found in your Notifications Inbox of the Ola app. A bonus can be used towards any single ride with Ola. To redeem a referral bonus: – Go to your Notifications Inbox by tapping the bell icon on the home screen of the app – Tap Copy Code on the referral […]

How do I refer my friends to Ola?

Refer friends and family to Ola by sharing your referral code: – Go to Refer & Earn in the app to find your referral code – Share your referral code using WhatsApp, Messenger, SMS, Email, Twitter or Facebook directly from the app You can also share your referral code over the phone or in person. […]

Are there any terms & conditions regarding referrals?

– Your Referral code must be entered during sign up and cannot be entered later. – Referral will only be successful if your friend has never signed up or taken a ride with Ola before. – Each referral bonus must be used with one month of the date received. – Any referral bonuses remaining after […]

What is Refer & Earn?

Refer & Earn is Ola’s referral program that allows you to earn a bonus when you successfully introduce friends and family to Ola. All you need to do is to share your unique referral code with others. When they sign up to Ola using your code and take their first ride, you’ll receive a bonus. […]

How do I change my password?

You can change your Ola account password from your app. All you need to do:- – Go to your Ola app menu to view your name and mobile number. – Tap your name to visit Profiles & Settings. – Tap on Password to change the password. You’ll be asked to enter your current password before […]