How much are cancellation fees?

In all cities in the UK (except London) cancellation fees are charged as follows, depending on the category. Please note that these are inclusive of VAT: Comfort – £5 Black Cab – £5 Comfort XL – £6

What are Ola’s safety standards?

Your safety and comfort are extremely important to us. We have strong safety measures in place like- – We mask your mobile number at the driver’s end to ensure your privacy. – You can choose to alert your emergency contacts or call the police immediately using the Emergency button in the app. – You can […]

How do I tell you about a safety concern?

Your safety and comfort are our top priority. We have strong safety features and policies in place to make your ride safe, comfortable and reliable. If you have any concerns regarding your safety, please let us know and we will look into it immediately.

How do I change my password?

You can change your Ola account password from your app. All you need to do:- – Go to your Ola app menu to view your name and mobile number. – Tap your name to visit Profiles & Settings. – Tap on Password to change the password. You’ll be asked to enter your current password before […]

How do I reset my password?

To reset your password: – Click on Forgot Password? link on the screen to reset your password. – We’ll send a password reset link to your registered email ID. Use the link to reset your password. – On the ‘Set password’ screen, enter a new password. Note- Your new password should be a minimum of […]

Can I login with a password?

You will be able to log in to your Ola account with password only if you have already setup password for your Ola account. Alternately, you can choose to log in to your Ola account using our ‘Login with OTP’ option. To Log in with a password, all you need to do is:- – Enter […]

How do I make a payment with credit or debit card?

You can pay for your Ola ride using your Credit/Debit card. Here’s how to add a card to your Ola account to pay for the ride. – Select Payments from the Ola app menu. – Click on Add a Credit/ Debit card. – Enter your card details and click Save Card. Once you have successfully […]

How do I dispute a cancellation fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click Your Rides in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the Support button. – Select Charged Cancellation Fee Incorrectly from the listed issues. – Tell us more about your […]