How do I change my password?

You can change your Ola account password from your app. All you need to do:- – Go to your Ola app menu to view your name and mobile number. – Tap your name to visit Profiles & Settings. – Tap on Password to change the password. You’ll be asked to enter your current password before […]

How do I reset my password?

To reset your password: – Click on Forgot Password? link on the screen to reset your password. – We’ll send a password reset link to your registered email ID. Use the link to reset your password. – On the ‘Set password’ screen, enter a new password. Note- Your new password should be a minimum of […]

Can I login with a password?

You will be able to log in to your Ola account with password only if you have already setup password for your Ola account. Alternately, you can choose to log in to your Ola account using our ‘Login with OTP’ option. To Log in with a password, all you need to do is:- – Enter […]

How do I make a payment with credit or debit card?

You can pay for your Ola ride using your Credit/Debit card. Here’s how to add a card to your Ola account to pay for the ride. – Select Payments from the Ola app menu. – Click on Add a Credit/ Debit card. – Enter your card details and click Save Card. Once you have successfully […]

How do I dispute a cancellation fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click Your Rides in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the Support button. – Select Charged Cancellation Fee Incorrectly from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach a pick-up location. You may be charged a cancellation fee if your booking request is cancelled 3 minutes or later after a driver accepts the booking request or if the driver has already arrived at the pick-up […]

What is peak pricing?

Peak Pricing is an additional charge applied when the demand for cabs is higher than the number of cabs available near your location. A variety of factors such as office rush hour, heavy rain, holiday or local events can cause a rise in demand for cabs which may result in peak pricing being applied on […]