Ola Headlines Newsletter: July 2020

Ola Headlines is the one stop monthly newsletter, for Ola drivers. The third Ola Headlines has landed! Packed with plenty of information about driver incentives, PHV industry updates and much more.   Government Updates Surge in demand as England and Wales reopen Lockdown was relaxed further this month in the UK, with 4 July marking […]

How do I set emergency contacts?

– Tap on your name in the Ola app menu to visit your account. – Click on ‘Emergency Contacts’ in ‘Safety and Privacy.’ – Tap on ‘Add Contacts’ to select up to 5 contacts to alert in case of emergency. Once you have added an emergency contact, you can choose to turn on the feature […]

What are Ola’s safety standards?

We have strong measures in place to help keep you safe. In response to the global pandemic, we’ve also introduced five mandatory safety procedures for riders and drivers to observe from June 2020: Always wear a face covering Expect a clean ride before and after your trip Carry and use hand sanitiser before and after […]

How do I tell Ola about a safety concern?

Your safety is our top priority. We have robust safety features in place. If you have any concerns regarding your safety, please let us know and we will look into it immediately. Click here to write to us

How do I dispute a cancellation Fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click ‘Your Rides’ in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the ‘Support’ button. – Select ‘Charged Cancellation Fee Incorrectly’ from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

We strive to provide you the best ride. But, if you decide you don’t want it, you can cancel your ride within 2 minutes of a driver accepting your ride, to avoid being charged a cancellation fee. Also, if the driver has reached your pickup location and waited for more than 8 mins for your […]

How do I pay for my ride?

You can pay for your Ola by adding a credit/debit card to your account: – Select ‘Payments’ from the Ola app menu – Click on ‘Add a credit/debit card’ – Enter your card details and click ‘Save card’ You can also use Apple Pay or Google Pay by following download instructions in the App or […]

How do I apply a coupon?

You can find all your personalised offers and coupons by scrolling down on your Ola app homescreen. They’ll be automatically available for use when you click ‘Apply Coupon’ while making a booking. Simply select from the coupons applicable to your ride and it’ll be automatically applied to your ride. At the end of the trip, […]

Why can’t I see my referral code?

You can find your unique referral code under ‘Refer & Earn’ in the Ola app. If you can’t see your referral code in ‘Refer & Earn,’ it may be because: – You’re not eligible for Ola’s referral program – You’re using an older version of the Ola app – You’ve created multiple accounts on the […]

What is refer & earn?

Refer & Earn’ is Ola’s referral program. It allows you to earn a bonus when you successfully introduce friends and family to Ola. All you need to do is to share your unique referral code with others. When they sign up to Ola using your code and take their first ride, you’ll receive a bonus. […]