Ola Headlines Newsletter: July 2020

Ola Headlines is the one stop monthly newsletter, for Ola drivers. The third Ola Headlines has landed! Packed with plenty of information about driver incentives, PHV industry updates and much more.   Government Updates Surge in demand as England and Wales reopen Lockdown was relaxed further this month in the UK, with 4 July marking […]

How do I set emergency contacts?

– Tap on your name in the Ola app menu to visit your account. – Click on ‘Emergency Contacts’ in ‘Safety and Privacy.’ – Tap on ‘Add Contacts’ to select up to 5 contacts to alert in case of emergency. Once you have added an emergency contact, you can choose to turn on the feature […]

What are Ola’s safety standards?

We have strong measures in place to help keep you safe. Pre-existing safety features built into the Ola app: You can track your ride in real-time and share your destination and ETA with friends. Each ride requires you to share a ‘Start Code’ with your driver to ensure you’re getting in the right car. We […]

How do I tell Ola about a safety concern?

Your safety is our top priority. We have robust safety features in place. If you have any concerns regarding your safety, please let us know and we will look into it immediately. Click here to call us, or click here to write to us

How do I dispute a cancellation Fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click ‘Your Rides’ in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the ‘Support’ button. – Select ‘Charged Cancellation Fee Incorrectly’ from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

We strive to provide you with the best ride. But if you decide you don’t want it, you can cancel your ride within 2 minutes of Ola accepting your booking request, to avoid being charged a cancellation fee. After 2 minutes you may be charged a cancellation fee to compensate the driver for their efforts. […]

How do I pay for my ride?

You can pay for your Ola by adding a credit/debit card to your account: – Select ‘Payments’ from the Ola app menu – Click on ‘Add a credit/debit card’ – Enter your card details and click ‘Save card’ You can also use Apple Pay or Google Pay by following download instructions in the App or […]

How do I apply a coupon?

You can find all your personalised offers and coupons by scrolling down on your Ola app homescreen. They’ll be automatically available for use when you click ‘Apply Coupon’ while making a booking. Simply select from the coupons applicable to your ride and it’ll be automatically applied to your ride. At the end of the trip, […]

What is peak pricing?

Peak Pricing’ is an additional charge applied when the demand for rides is high. A variety of factors such as rush hour, rain or events can cause a rise in demand for rides which may result in peak pricing being applied on your ride. Peak pricing is not a fixed charge and varies depending on […]

How do I check the fare before for my ride?

Enter the drop location and choose the ride category to check the estimated total fare for your ride. Please note, the estimated total fare for your ride may vary due to traffic conditions or any variation in distance traveled.