What are Ola’s safety standards?

We have strong measures in place to help keep you safe.

Pre-existing safety features built into the Ola app:

  • You can track your ride in real-time and share your destination and ETA with friends.
  • Each ride requires you to share a ‘Start Code’ with your driver to ensure you’re getting in the right car.
  • We have 24/7 in-app and telephone support.
  • We always mask your mobile number from our drivers to ensure privacy.
  • In the unlikely event that something does happen, we have an emergency button where you can alert the police, as well as Ola’s safety response team.

Driver safety and standards

  • Our partners are thoroughly background-checked before joining Ola to drive.