Disabilities and Equality for All

Ola is committed to making sure our services are accessible to all, no matter if a person has a visible or hidden disability, our driver-partners will always do everything they can to provide suitable assistance and as such, we remind all driver-partners to make allowances for those who need them in line with the Equality […]

Safeguarding: Spot the Signs

Safeguarding is everyone’s responsibility and as we have explained within our Safeguarding Policy Statement, we take this responsibility as an operator extremely seriously. Read our message from Ben Forbes, Head of Safety and Compliance UK. “Safety is at the heart of everything we do, across every journey and every experience. It isn’t just a crucial […]

Drivers Conduct – What We Expect From You

As a professional driver, we at Ola expect the highest level of professionalism and standards at all times. As part of this expectation, we wanted to take the opportunity to cover several areas of driver conduct that we feel are crucially important. Discrimination :- It’s important you treat everyone with respect and kindness. It is […]

Ola’s Unaccompanied Minor Policy

As part of Ola’s commitment to maintaining a high quality and safest ride-hailing platform across the United Kingdom, it is in the interests of safety that under no circumstances should a rider who is under 18 years of age (aka the ‘minor’) be unaccompanied on an Ola ride without an adult present. We recognize that […]

Ola’s Safeguarding Policy Statement

At Ola we acknowledge the duty of care to safeguard and promote the welfare of our customers and driver-partners. We are committed to ensuring practices that reflect statutory responsibilities, government guidance and best practice identified across the private hire sector. Our Safeguarding Policy Statement affirms our commitment to providing extra care and safety for the […]

How to update your Ola driver documents

  Whether you’re just starting out with Ola, or have been with us for a while, you’ll need to keep on top of your driver documents in the app. We need to hold an in date, valid copy of these documents at all times for you to keep driving with Ola.  Document to update London  […]

Ola’s PHDL Badge Renewal Guide for Drivers

While on Private Hire duty you must display your badge at all times. Before uploading, check that your badge has the following information clearly visible: Driver (your) name  PH Badge Expiry date  Driver (your) photo City Council of license acceptee    Update your badge in the app Open the Ola driver app Enter My Profile […]

Ola’s MOT Renewal Guide for Drivers

Getting your MOT certificate tells Ola, your riders, and other road users that your vehicle is in top-tip condition to be on the road. It also helps you avoid a £1000 fine! You can book an MOT up to a month in advance of the day before your current certificate expires.  As of 2020 the […]

Ola’s Driver Licence Renewal Guide for Drivers

As a professional driver you’ve no doubt renewed your driving licence countless times. Piece of pie, right? Every ten years, you must update your licence to continue driving with Ola and earning. As the licence is only valid from the day of approval, don’t wait to renew. This guide serves as a helpful overview to […]

Ola’s PHDL Renewal Guide for Drivers

When it’s time to renew your Private Hire Driver’s Licence (PHDL), uploading the document to Ola’s driver app really is a doddle. No paper, no queues, just one simple process you’ve followed before to onboard with us.  If you’ve already renewed your licence, skip straight to the Updating your PHDL in the app section.    […]