Disabilities and Equality for All

Ola is committed to making sure our services are accessible to all, no matter if a person has a visible or hidden disability, our driver-partners will always do everything they can to provide suitable assistance and as such, we remind all driver-partners to make allowances for those who need them in line with the Equality […]

Safeguarding: Spot the Signs

Safeguarding is everyone’s responsibility and as we have explained within our Safeguarding Policy Statement, we take this responsibility as an operator extremely seriously. Read our message from Ben Forbes, Head of Safety and Compliance UK. “Safety is at the heart of everything we do, across every journey and every experience. It isn’t just a crucial […]

Drivers Conduct – What We Expect From You

As a professional driver, we at Ola expect the highest level of professionalism and standards at all times. As part of this expectation, we wanted to take the opportunity to cover several areas of driver conduct that we feel are crucially important. Discrimination :- It’s important you treat everyone with respect and kindness. It is […]

Ola’s Unaccompanied Minor Policy

As part of Ola’s commitment to maintaining a high quality and safest ride-hailing platform across the United Kingdom, it is in the interests of safety that under no circumstances should a rider who is under 18 years of age (aka the ‘minor’) be unaccompanied on an Ola ride without an adult present. We recognize that […]

Ola’s Safeguarding Policy Statement

At Ola we acknowledge the duty of care to safeguard and promote the welfare of our customers and driver-partners. We are committed to ensuring practices that reflect statutory responsibilities, government guidance and best practice identified across the private hire sector. Our Safeguarding Policy Statement affirms our commitment to providing extra care and safety for the […]