Whether you’re just starting out with Ola, or have been with us for a while, you’ll need to keep on top of your driver documents in the app. We need to hold an in date, valid copy of these documents at all times for you to keep driving with Ola. Document to update London […]
When a rider makes a mess in your vehicle, there are a few key things that you need to know and do to get it sorted, back on the road, and compensated, as quickly as possible. Your first task is to give Partner Care a call and let them know that it’s happened. You must […]
If you have been online continuously for 5 and a half hours we will give you an in-app notification advising you to take a break. This is not compulsory, and we will not take you offline. Instead, this is meant to be a friendly and helpful reminder to take regular breaks from driving.
If you accumulate 10 hours of in-trip driving time within 24 hours from the start of a shift, we will put you on an Enforced Rest of 8 hours. During this time you will not be able to log on and take trips.
This time starts from the moment that you accept a trip until the time the trip finishes (either drop off or cancellation).
Driving for long periods of time without taking breaks increases the risk of accidents that can harm you, your passengers and other road users.
When the rider cancels, you get a cancellation fee if: -You are en-route to the pickup location -It happens more than 3 mins after you had accepted the ride -You were heading towards the pickup location and were on track to arrive no more than 5 minutes later than the estimated time of arrival shown […]
Once a rider has chosen their preferred car type – PHV (4 or 6 seater) or Metered Taxi – we allocate those rides to drivers based on an algorithm that removes any human bias, making it fair for everyone.