How do I make a payment with credit or debit card?

You can pay for your Ola ride using your Credit/Debit card. Here’s how to add a card to your Ola account to pay for the ride. – Select Payments from the Ola app menu. – Click on Add a Credit/ Debit card. – Enter your card details and click Save Card. Once you have successfully […]

How do I dispute a cancellation fee?

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click Your Rides in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the Support button. – Select Charged Cancellation Fee Incorrectly from the listed issues. – Tell us more about your […]

How does your cancellation fee work?

Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach a pick-up location. You may be charged a cancellation fee if your booking request is cancelled 3 minutes or later after a driver accepts the booking request or if the driver has already arrived at the pick-up […]

How do I pay for my ride?

You can pay for your Ola ride with your Credit/Debit card. Simply add it to your Ola account. – Select Payments from the Ola app menu – Click on Add a Credit/ Debit card – Enter your card details and click Save Card