Topic: Payments and transactions

In all cities in the UK (except London) cancellation fees are charged as follows, depending on the category. Please note that these are inclusive of VAT: Comfort – £5 Black Cab – £5 Comfort XL – £6

You can pay for your Ola ride using your Credit/Debit card. Here’s how to add a card to your Ola account to pay for the ride. – Select Payments from the Ola app menu. – Click on Add a Credit/ Debit card. – Enter your card details and click Save Card. Once you have successfully […]

If you think you’ve been wrongly charged a cancellation fee, we would be happy to help. Click Your Rides in the Ola app menu and follow the steps below: – Select the disputed ride. – Tap the Support button. – Select Charged Cancellation Fee Incorrectly from the listed issues. – Tell us more about your […]

We strive to provide you with the best ride. But if you decide you don’t want it, you can cancel your ride within 2 minutes of Ola accepting your booking request, to avoid being charged a cancellation fee. After 2 minutes you may be charged a cancellation fee to compensate the driver for their efforts. […]

You can pay for your Ola ride with your Credit/Debit card. Simply add it to your Ola account. – Select Payments from the Ola app menu – Click on Add a Credit/ Debit card – Enter your card details and click Save Card